Where do your products come from?
We use PLA and PETG plastics that are made in the United States of America. Aside from supporting American jobs, our supplier makes a much more consistent product that allows us to maintain high quality. This helps us reduce the number of blemishes and keep color consistency between batches. Design, assembly, and shipping is all done domestically as well.
What is your return policy?
If you are unhappy with your item for any reason, we will gladly take it back. If the problem is our fault, such as a wrong item the product was damaged in shipping, we will cover the return shipping costs. Please contact us for a return shipping label. We can provide a full refund if the item is in resalable condition, less the cost of shipping both ways. Please note that some items, such as those with customer provided customization requests, may not be returnable. Any differences in this policy are mentioned in the product listing.
What if I received the wrong item or my order is damaged?
Please send us a message as soon as possible with pictures of what you received. We will send out a replacement product right away. If we ask you to return the original item, we will provide a pre-paid shipping label at our expense. Please use the provided label; we can get a better price than through retail at the Post Office.
When will I get my order?
We send items out 6 days a week. Most items can be produced and shipped in two business days, but if we anticipate a delay we will give you an updated shipping time. Please provide a current, accurate shipping address, as we cannot be held responsible for delays or costs associated with an incomplete or inaccurate shipping address. Most USPS packages arrive in 2-3 days, but we have no control over delivery times once we make our post office drop off.
What is your cancellation policy?
Orders can be cancelled and we will provide a full refund if the order has not yet shipped. Once an order has been shipped, our regular return and refund policy applies.